Understand when a booking is confirmed
Ask how availability is checked, whether a date can be held and what is required to confirm it. Record the chosen room, booking session and agreed inclusions. An initial conversation or quotation should not be treated as a confirmed reservation without the venue’s stated confirmation process.
Read the conditions that affect your plans
Check the deposit, balance-payment dates, cancellation rules and date-change conditions. Ask what happens if attendance changes or the programme runs longer than planned. If you receive a revised quotation, make sure it clearly replaces or updates the earlier proposal so that everyone uses the same booking record.
Check the booking terms: your checklist
- Ask what confirms the room and date.
- Review payment stages and cancellation conditions.
- Check guest-count changes and overtime terms.
- Retain the approved quotation and booking confirmation.
Explore the spaces and discuss your plans
View Grand Ballroom and Elegance Hall to start your shortlist. Browse the venue gallery and Galaxy Caterers menu ideas, then ask which arrangements are available for your date. Confirm the selected hall, layout, catering and decoration policies in your written proposal.
Use the booking and budget guide to prepare your enquiry, or the location guide to plan a visit. Current prices, facilities and availability should be confirmed with the team.